Processing time is 1 to 3 business days. Total estimated time from order to delivery is 7 to 14 business days, including processing.

These are estimates and can be affected by carrier delays, customs clearance on items dispatched from our overseas supply partners, severe weather and peak shopping periods. See our Shipping Policy for full details.

Yes. Standard shipping is free on all orders within Australia, with no minimum spend. See our Shipping Policy for full details.

Liriaz is an online home decor store based in St Lucia, Queensland, Australia. We ship within Australia only.

Some of our home and decor products are dispatched directly from our international supply partners rather than from a warehouse in Australia. Our delivery estimate above already accounts for this.

No. At this time, we ship exclusively within Australia.

You can cancel within 24 hours of placing your order. Email us with your order number and we will cancel it and refund you in full.

After 24 hours your order may already be with our warehouse or supply partner, so we cannot guarantee a cancellation, but contact us anyway and we will stop it if we still can. If it has already been dispatched you can still return it once it arrives under our returns policy.

You have 30 days from delivery to return an item if you change your mind, provided it is unused, in its original packaging with all parts and accessories, and accompanied by proof of purchase. For change of mind returns you pay the return postage.

For safety reasons we cannot accept change of mind returns on light fittings that have been installed, wired in or modified. Faulty, damaged or incorrect items are covered entirely by us and that exclusion does not apply to them. Full details are in our Refund and Returns Policy.

Contact us with your order number and clear photos of the problem. Please tell us within 48 hours of delivery if you can, as it helps us claim with the carrier, but this is a request and not a condition.

Under the Australian Consumer Law you are entitled to a repair, replacement or refund depending on the nature of the fault, and we pay the return postage. See our Refund and Returns Policy.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they are not of acceptable quality.

These rights apply for a reasonable period given the price and nature of the product, and nothing on our website limits them.

Once we receive and inspect your return we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 7 business days.

Your bank or card provider may take a further 3 to 5 business days for the funds to appear. See our Refund and Returns Policy.

We do not run a direct exchange service. The quickest way to exchange an item is to return the original for a refund and place a new order for the one you want.

You will receive an email with a tracking number once your order has been dispatched. You can also check it at any time on our Order Tracking page.

We accept Visa, Mastercard and American Express, as well as PayPal, Apple Pay, Google Pay and Shop Pay. The payment methods available to you are always shown at checkout.

No. We are an online store only, which allows us to keep our prices down and offer a wider range of products.

The address shown on our policy pages is our registered business address, not a showroom, and it is not a returns address. Please contact us by email before sending anything back.

Yes, bulk orders are available. Contact us with the products and quantities you need and we will provide a quote.

Email us at support@liriaz.com or call +61 7 3180 0614, Monday to Friday 9:00 AM to 5:00 PM AEST. You can email us at any time and we reply within 1-2 business days.