Shipping policy

 

Last updated: 25 July 2026

WHERE WE SHIP

Liriaz ships within Australia only. We do not currently ship internationally.

SHIPPING COST

Standard shipping is free on all orders within Australia. There is no minimum spend.

ORDER PROCESSING

Orders placed before 5:00 PM AEST Monday to Friday are processed the same business day. Orders placed after that time, or on weekends and public holidays, are processed the next business day.

Processing time: 1 to 3 business days.

ESTIMATED DELIVERY TIME

Total estimated time from order to delivery: 7 to 14 business days. This includes the 1 to 3 business days of processing above.

These are estimates, not guarantees. Delivery can be affected by carrier delays, customs clearance, severe weather, remote delivery addresses and peak shopping periods.

WHERE YOUR ORDER SHIPS FROM

Some of our home and decor products are dispatched directly from our international supply partners rather than from a warehouse in Australia. We would rather tell you this before you order than surprise you afterwards. Our delivery estimate above already accounts for this.

DUTIES AND TAXES

All prices are shown in Australian Dollars. Liriaz is not currently registered for GST, so no GST is charged on your order. You will not be asked to pay customs duties or import charges on delivery.

ORDER TRACKING

You will receive an email with a tracking number once your order has been dispatched. Please allow up to 48 hours for tracking information to begin updating.

MULTIPLE SHIPMENTS

Orders containing more than one item may arrive in separate parcels. Where this happens you will receive a separate tracking number for each parcel.

DELIVERY ADDRESS ACCURACY

Please check your delivery address carefully before completing your order. Liriaz is not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If you notice a mistake, contact us immediately and we will correct it if the order has not yet been dispatched.

CHANGES AND CANCELLATIONS

We can change or cancel an order within 24 hours after you place your order. After that time we cannot change or cancel it.

 

LOST, MISSING OR DAMAGED ORDERS

If your order has not arrived within a reasonable time after the estimated delivery date, or arrives damaged or incomplete, please contact us. We will open an investigation with the carrier and resolve it with a replacement or a refund.

YOUR RIGHTS

Nothing in this policy limits your rights under the Australian Consumer Law.

CONTACT US

Business address: 101 Sir Fred Schonell Drive, St Lucia, Queensland 4067, Australia

Email: support@liriaz.com

Phone: +61 7 3180 0614

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST)

We reply to all emails within 1-2 business days.