Refund policy

Refund and Returns Policy

Last updated: 25 July 2026

 

YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The 30-day change of mind returns described below are offered in addition to these rights and do not limit them in any way.

 

ORDER CANCELLATIONS

You can cancel your order at any time before it is dispatched. Email us at support@liriaz.com with your order number and we will cancel it and refund you in full.

Once an order has been dispatched we can no longer cancel it, but you can return it under the change of mind terms below.

 

30-DAY CHANGE OF MIND RETURNS

You have 30 days from the day your order arrives to request a return if you have simply changed your mind.

To be accepted the item must be unused and in the same condition you received it, in its original packaging with all parts and accessories included, and accompanied by proof of purchase.

For change of mind returns you pay the return postage. We recommend using a tracked service, as we cannot refund an item that does not reach us.

 

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged, or is not what you ordered, we cover everything. Email us with your order number and photographs of the problem.

Depending on the nature of the fault you are entitled to a repair, replacement or refund under the Australian Consumer Law, and we pay the return postage.

 

HOW TO START A RETURN

  1. Email support@liriaz.com with your order number and the reason for the return.
  2. 2. We will reply within 1 business day with the return address and instructions.
  3. 3. Post the item back to us using a tracked service.
  4. Please do not send anything back before contacting us, as we cannot process returns that arrive unannounced.

REFUNDS

Once we receive and inspect your return we will email you to confirm the outcome.

Approved refunds are issued to your original payment method within 7 business days. Your bank or card provider may take a further 3 to 5 business days for the funds to appear.

 

ITEMS WE CANNOT ACCEPT

For safety reasons we cannot accept change of mind returns on light fittings that have been installed, wired in or modified. This does not affect your rights if the item is faulty.

 

EXCHANGES

The quickest way to exchange an item is to return the original for a refund and place a new order.

 

CONTACT US

Business address: 101 Sir Fred Schonell Drive, St Lucia QLD 4067, Australia

Email: support@liriaz.com

Phone: +61 7 3180 0614

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST)

We reply to all emails within 1-2 business days.